克奇丽笙酒店-住客评论

Guest（情侣） 2025-10-01
Simply awesome to stay here.
酒店回复：
Thank you for your feedback
Guest（家庭旅游） 2025-08-01
Overall experience very low standards for the price that is charged
酒店回复：
Thank you for sharing your feedback. We’re truly sorry to learn that your overall experience did not meet expectations. We value your comments and will review them with our team to improve the standards of our service and facilities. We hope to have the chance to serve you better in the future.
Guest（家庭旅游） 2025-05-01
I recently stayed at this hotel and was left quite disappointed. One of the main reasons I chose this property was because it advertised a swimming pool — something I specifically filtered for when making my booking. However, upon arrival, I was told the pool was unavailable due to maintenance. There was no prior notice, no mention during check-in, and certainly no update when I made the reservation. It felt misleading and unprofessional, especially since the pool was one of the few leisure amenities offered. I understand that maintenance issues can arise, but transparency is important. A simple heads-up before arrival or a temporary note on the website would have gone a long way. The rest of the stay was fine — the room was clean and the staff were polite — but the lack of honesty regarding available facilities really put a damper on the experience. If you’re booking specifically for certain amenities, I’d recommend double-checking with the hotel directly before confirming.
酒店回复：
Dear Shiabudeen,Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and the disappointment caused by the pool being unavailable during your stay.We understand how important certain amenities, like the swimming pool, can be in shaping your overall experience, especially when it was a key factor in your booking decision. We sincerely apologize for the lack of prior communication regarding its temporary closure for maintenance. You’re absolutely right — transparency is essential, and we regret that we did not provide the timely notice you deserved.Your comments have been shared with our team, and we’re actively reviewing our communication processes to ensure that such situations are clearly communicated moving forward, both on our website and during the booking process.We do appreciate your kind words about the cleanliness of the room and the professionalism of our staff. While we regret that this stay did not fully meet your expectations, we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.
Guest（商务旅客） 2025-04-01
Room size is very small. AC vent created a abnormal noise and terrible night stay. Staff responsible was very poor during morning breakfast time at restaurant. Over all very dark stay in Blu hotel. I won't recommend to others henceforth.
酒店回复：
Dear Guest ,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We have noted your feedback and have taken necessary actions to ensure such incident do not recur. We would request you to kindly consider this as an isolated incident and give us another chance to make it right for you.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.Sincerely,Radisson Blu Kochi
Guest（独自旅游） 2025-01-01
They couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded .. even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room .. i was thrown into a deep end corner room with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..
酒店回复：
Dear DR JANIRA KUMARI,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We have noted your feedback and have taken necessary actions to ensure such incident do not recur. We would request you to kindly consider this as an isolated incident and give us another chance to make it right for you.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back. Sincerely, Radisson Blu Kochi
Guest（与好友旅游） 2025-01-01
Really good hotel and centrally located for Elamkulam. Breakfast was good selection but not enough space or servers. It was chaos trying to get a table as people were standing in the way eating. The lifts are also incredibly slow. Stopping on every floor. The rooftop pool is nice but has no view as the walls are too high.
酒店回复：
Dear Mr. Benjamin,Thank you for taking the time to share your feedback from your visit to Radisson Blu Kochi. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. We have noted your feedback with regards to the elevator and the management of breakfast buffet. Kindly be assured that we have taken necessary steps to arrest these issues. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.Sincerely, Mahadevan KRadisson Blu Kochi
Guest（情侣） 2024-08-01
The property has not been well maintained so rooms and especially bathroom/toilets look dirty even after it's cleaned. Breakfast buffet is the same everyday so it becomes boring after the 3 days. There were issues with internet/wifi connections and tv channels are limited. We had to ask for a change in room after the first night as aircon control was not working and on top of that staff rang the doorbell and woke us up at 6.30am about checking out n the room booking was for 5 nights! Apparently the reception had made a mistake and given the porter the wrong room number. Reception staff was not very apologetic and instead blamed the guest who was checking out, saying they had given the incorrect room number!
酒店回复：
Dear Mr. Neil,Thank you for taking the time to share your feedback from your visit to Radisson Blu KochiPlease accept my sincere apologies for the shortfalls you encountered, as you have mentioned. This does not reflect our usual service standards and I assure you that necessary mentoring will be done for the Team Members to handle with such kind of situations in a more empathetic way.It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.We would be very happy if you would consider giving us a second chance in the future.
Guest（商务旅客） 2024-06-01
All good
酒店回复：
Thank you for your feedback.
Guest（商务旅客） 2024-04-01
We are freely upgraded to Business class room. Room is super spacious but really old. Not a 5 star but 3-4 star acceptable.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback from your visit to Radisson Blu Kochi. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Kochi, I look forward to welcoming you back.

克奇丽笙酒店

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-08-01

Guest（家庭旅游） 2025-05-01

Guest（商务旅客） 2025-04-01

Guest（独自旅游） 2025-01-01

Guest（与好友旅游） 2025-01-01

Guest（情侣） 2024-08-01

Guest（商务旅客） 2024-06-01

Guest（商务旅客） 2024-04-01

客户评价由实住客人提供的真实点评